Returns & Refund Policy
At Legacybox®, we stand behind our digitizing service and want you to be completely satisfied with your preserved memories. If your order does not meet your expectations, you may return your items within 30 days of receipt for a resolution or refund.
Initiate Your Request
Contact our Customer Support team with your order number to begin the return or re-digitization process.
Pack Your Items
Place your original media and any provided Legacybox materials securely back into the original safety-crush box.
Ship to Lab
Affix the provided prepaid shipping label to your box and drop it off at any authorized shipping location.
Quality Review & Refund
Once our lab technicians inspect your items, we will process your refund or correct the digital transfer within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing